Shipping policy
Shipping Policy
Thank you for shopping with MensItalianShoes.com. We carefully prepare each order from our selective collection of premium men’s footwear. The terms below explain processing, delivery, carrier handling, international shipping, and import-fee responsibility.
Domestic Shipping (United States)
In-stock orders generally ship within one (1) to three (3) business days after payment and any required verification are completed. Processing time is separate from carrier transit time.
- Standard shipping (3–7 business days): Free on orders over $150
- Standard shipping (3–7 business days): $10 on orders under $150
- Expedited shipping (2–5 business days): $20
- 2-Day Air: $50
- Next-Day Air: $75
Delivery times are estimates unless the selected carrier service expressly provides a guarantee. Weather, carrier volume, address issues, verification, customs, and other circumstances outside our control may affect delivery. Shipping fees are non-refundable unless required by law or expressly approved by MensItalianShoes.com in writing. Signature confirmation or additional verification may be required for high-value orders.
Specially Fulfilled and Made-to-Order Items
Made-to-order, custom, special-order, backorder, imported, supplier-confirmed, and other specially fulfilled items may require additional processing or production time. The applicable estimate may appear on the product page, order confirmation, invoice, or written communication from customer service. All estimates are provided in good faith and may change because of material availability, artisan production schedules, supplier delays, customs processing, or transportation interruptions.
If an item is required by a specific date, please contact customer service before ordering. Production and special-order estimates are not guaranteed delivery dates.
International Shipping
MensItalianShoes.com ships to many international destinations using approved carriers such as DHL, UPS, FedEx, and USPS. Available services and rates are calculated at checkout according to the destination, item eligibility, order value, and carrier availability.
International in-stock orders generally process within one (1) to five (5) business days. Customs clearance, inspections, destination-country requirements, remote-area service, and local carrier delays may extend delivery.
International Duties, Taxes, and Import Fees
Duties and taxes may be collected at checkout where supported. Additional local duties, taxes, tariffs, customs fees, brokerage fees, carrier advancement fees, or other government charges may still apply. Unless expressly stated otherwise, those charges are the customer’s responsibility and are not refundable by MensItalianShoes.com.
We do not mark orders as gifts or declare false values. Customers are responsible for complying with the import laws of the destination. Some exotic skins, specialty materials, or luxury goods may be restricted in certain jurisdictions; orders that cannot be lawfully shipped may be cancelled and refunded.
Internationally Sourced Items Shipped to U.S. Customers
Certain items may ship from or be fulfilled through international suppliers. Import duties, tariffs, customs fees, brokerage fees, carrier advancement fees, taxes, or related government charges for these shipments may be the customer’s responsibility unless MensItalianShoes.com expressly states otherwise in writing.
These charges may not be included in the product price or shipping amount shown at checkout. The carrier, customs broker, or customs authority may contact the customer directly for payment before delivery. Refusal or failure to pay required charges may result in delay, return to sender, abandonment, and additional fees.
Tracking, Insurance, and Carrier Claims
Tracking information is provided after shipment. We may select the carrier best suited to the order and destination. Every shipment includes a base level of protection; optional full-value coverage may be available by request before shipment.
Lost, damaged, or delayed shipment claims are subject to the carrier’s investigation. MensItalianShoes.com will assist with the claim process, but a refund, replacement, or credit may require completion and approval of that investigation.
Refused, Unclaimed, and Returned-to-Sender Packages
Customers are responsible for complete and accurate delivery information and for accepting delivery. Refused, unclaimed, undeliverable, or returned-to-sender packages may be subject to original and return shipping charges, carrier fees, customs charges, duties, tariffs, brokerage fees, processing fees, and other costs incurred.
After Shipment
An order cannot be cancelled after it has shipped. Any eligible return must follow the published return policy and all applicable product-specific terms.