Refund Policy

Refund eligibility depends on the item type, product page terms, order classification, return authorization, return timing, and condition of the returned merchandise.

Eligible standard merchandise may be approved for refund to the original payment method when the return request is submitted within the required return window and the item passes inspection.

Custom, made-to-order, special-order, personalized, monogrammed, altered, customized, customer-specific, or final sale merchandise is not eligible for refund unless expressly approved by MensItalianShoes.com in writing.

To be eligible for a refund, all returned merchandise must be unused, unworn, unwashed, undamaged, and returned in its original condition.

Items must include all original packaging, tags, labels, security attachments, accessories, shoe boxes, dust bags, authenticity cards, extra laces, protective covers, and any brand packaging received with the order.

All returned items must pass MensItalianShoes.com’s quality and authenticity inspection before any refund, exchange, or store credit is issued.

Returns that are worn, damaged, altered, missing tags, missing packaging, missing accessories, improperly packaged, or returned with damaged brand boxes may be denied, reduced, returned to sender, or excluded from refund eligibility.

Return shipping is the responsibility of the customer unless expressly approved otherwise in writing by MensItalianShoes.com.

For eligible U.S. returns, MensItalianShoes.com may provide a flat-rate return shipping label for $20.00. If this label is used, the $20.00 label cost will be deducted from the refund, exchange balance, or store credit.

Original shipping charges, return shipping charges, return label fees, restocking fees, processing fees, customs fees, duties, tariffs, brokerage fees, carrier fees, supplier fees, and any charges incurred by MensItalianShoes.com may be deducted from any eligible refund, exchange balance, or store credit where applicable.

Shipping fees, special handling fees, rush processing fees, customs fees, duties, tariffs, taxes, brokerage fees, carrier advancement fees, and other third-party charges are not refundable unless expressly approved by MensItalianShoes.com in writing.

Import duties, customs fees, tariffs, brokerage fees, taxes, carrier advancement fees, or related government charges paid by the customer are not refundable by MensItalianShoes.com.

Once a return is received, inspections are completed within seven (7) business days.

Once the return is approved after inspection, refunds are processed within an additional seven (7) business days to the original payment method unless the item is designated as store-credit-only or otherwise approved for store credit.

Refund timing may vary depending on the customer’s bank, credit card issuer, or payment provider. MensItalianShoes.com is not responsible for delays caused by financial institutions after the refund has been processed.

Approved refunds are generally issued to the original payment method used at checkout.

If the original payment method is no longer available, expired, closed, or otherwise unable to receive the refund, the customer must work directly with their bank, credit card issuer, or payment provider. MensItalianShoes.com may issue store credit as an alternative only when approved in writing.

Store credit, once issued, is non-refundable and may only be used toward eligible future purchases from MensItalianShoes.com.

Store credit may be issued in the form of a gift certificate, account credit, discount code, or another approved credit method.

Items designated as store-credit-only, exchanged items returned after an approved exchange, or special exceptions approved outside the standard refund policy may be eligible for store credit only.

Eligible merchandise may be exchanged one time per item, subject to availability, approval, and all return condition requirements.

Once an exchange has been completed, the exchanged item becomes final sale unless expressly approved otherwise in writing. The exchanged item is not eligible for a refund to the original payment method.

Any unclaimed, undeliverable, refused, rejected, or returned-to-sender package may subject the customer to all fees incurred, including original shipping fees, return shipping fees, carrier fees, customs fees, duties, tariffs, brokerage fees, processing fees, and restocking fees.

Packages marked as “Returned to Sender” or refused upon delivery may be subject to a twenty percent (20%) restocking fee and return shipping charges. Any outstanding balance must be paid before the package is re-shipped or before any refund, exchange balance, or store credit is issued.

Defective, damaged, or incorrect items must be reported within two (2) calendar days of delivery. Claims submitted after this window may not be accepted.

Please retain all packaging, shipping materials, and product documentation until the claim has been reviewed. MensItalianShoes.com may request photographs or additional information before approving a return, exchange, replacement, refund, or store credit.

MensItalianShoes.com reserves the right to reject, limit, or cancel any return, exchange, refund, or store credit request that appears excessive, abusive, fraudulent, inconsistent with our policy, or not made in good faith.

By completing a purchase on MensItalianShoes.com, you acknowledge and accept the terms of this refund policy, along with the return policy, shipping policy, and full store policy where applicable.

For any assistance, please contact our Customer Service Team at service@mensitalianshoes.com or by phone at 800-515-8523.

Business hours are Monday through Friday, 10:00 AM to 4:00 PM PST.