In-stock orders may be canceled within one (1) hour after the order is placed.

Made-to-order, special-order, custom, or production orders may be canceled within twenty-four (24) hours after the order is placed.

After the applicable cancellation window expires, a customer-requested cancellation is not guaranteed. If approved, a five percent (5%) processing and restocking fee will be deducted from the refund.

An order that has shipped, entered production, or otherwise become non-cancelable remains subject to the applicable return, final-sale, and made-to-order terms.

Manufacturer defects, damaged merchandise, and incorrect items must be reported within two (2) calendar days of delivery.

All other eligible return or exchange requests must be submitted within fourteen (14) calendar days of delivery, as confirmed by the carrier.

After approval, the merchandise must be returned within thirty (30) calendar days. Returns sent without authorization or outside the applicable period may be refused.

Returned merchandise must be new, unworn, unwashed, unused, undamaged, and in its original condition. All original tags, labels, security attachments, shoe boxes, dust bags, authenticity cards, accessories, and brand packaging must be included.

Brand packaging must be protected inside a separate shipping box. Do not tape, label, write on, or attach postage directly to a shoe box or designer box.

Items that are worn, damaged, altered, incomplete, improperly packaged, or missing original materials may be denied or subject to deductions.

Items identified as Final Sale cannot be returned, refunded, exchanged, or issued store credit unless required by law or expressly approved because MensItalianShoes.com shipped an incorrect or verified defective item.

Custom, made-to-order, special-order, personalized, monogrammed, altered, customized, and customer-specific merchandise is Final Sale once the applicable cancellation window has expired or production has begun.

Product-page terms, order confirmations, invoices, supplier requirements, and written customer-service communications may also identify an item as Final Sale or store-credit-only.

Eligible merchandise may be exchanged one (1) time, subject to approval, availability, and all return-condition requirements. The first exchange is considered part of the standard return process.

Once an exchange has been completed, the order becomes restricted and is no longer eligible for a refund to the original payment method.

After an exchange, any additional approved request is limited to another exchange, if approved and available, or store credit only. All post-exchange requests must be handled directly through customer service and are reviewed case by case.

Exchange merchandise must be returned new, unworn, unused, undamaged, and complete with all original tags, labels, packaging, and accessories.

Returns are not free unless expressly approved in writing. For eligible U.S. returns, MensItalianShoes.com may provide a flat-rate return label for $20.00. If used, the label cost may be deducted from the refund, exchange balance, or store credit.

Customers using their own carrier must use a trackable service. MensItalianShoes.com is not responsible for returns lost, delayed, damaged, or misdelivered in transit.

International returns and exchanges require prior approval. Customers are responsible for return shipping, replacement or exchange shipping, customs fees, duties, tariffs, taxes, brokerage fees, carrier advancement fees, and all related import or export charges.

These charges are non-refundable. If MensItalianShoes.com is billed for any of these costs, the amount may be deducted from an eligible refund, exchange balance, or store credit.

International shipments must be properly declared and shipped in compliance with all carrier and customs requirements.

Returns are inspected within seven (7) business days after receipt. Approved refunds are processed within an additional seven (7) business days. Bank or payment-provider posting times may vary.

Approved refunds are generally issued to the original payment method. Store credit is non-refundable and may only be used toward eligible future purchases.

Original shipping, return shipping, label fees, cancellation or restocking fees, customs charges, duties, tariffs, brokerage fees, carrier fees, and other applicable costs may be deducted.

Unclaimed, undeliverable, refused, rejected, or returned-to-sender packages may be charged all resulting shipping, customs, carrier, processing, and restocking costs. A returned-to-sender or refused package may be subject to a twenty percent (20%) restocking fee.

MensItalianShoes.com may reject or limit requests that appear excessive, abusive, fraudulent, inconsistent with this policy, or not made in good faith.

Questions may be sent to service@mensitalianshoes.com or discussed by phone at 800-515-8523, Monday through Friday, 10:00 AM to 4:00 PM Pacific Time.