Return policy
Return Policy
Need to submit a return request? You’ll find the option below—but before doing so, please take a moment to read through the entire policy. You’ll need to confirm you’ve reviewed and understood it before the return submission link becomes active.
We appreciate your business and are committed to making your experience as seamless as possible. Below is our clearly outlined return policy, designed to offer both flexibility and transparency.
Eligibility & Notification
You must notify us within 14 days of the delivery date (as confirmed by the shipping carrier) to request a return or exchange. Once approved, items must be received within 30 days. Requests outside this window are not accepted.
Custom & Made-to-Order Items
Products labeled as custom or made-to-order are non-returnable and non-exchangeable. Review the product page for eligibility before purchase.
Return Authorization (RA#)
Returns without an RA# will not be accepted. RA#s will not be issued after the 14-day notification period.
Exchanges
We allow one exchange per item. Once exchanged, the item becomes final sale.
Return Shipping Labels
Returns are not free. A flat-rate return shipping label is available for $20.00 (U.S. only). This fee is deducted from your refund, if used.
Returns for Defective Items
Defective items must be reported within 2 days of delivery. Claims made after this window will not be accepted.
Return Conditions & Inspection
All items must be unused, in original packaging, and returned in the condition received. Returns that do not meet these standards may be declined or returned to sender.
No Restocking Fees
We do not charge restocking fees for valid returns or exchanges.
Refund Processing
Once received, returns are inspected within 7 business days. Refunds are issued within 7 business days following inspection approval.
Refund Method & Deductions
Refunds are issued to the original payment method and may exclude original shipping, and label costs
Returned to Sender or Refused Deliveries
Packages marked as "Returned to Sender" or refused upon delivery will be subject to a 20% restocking fee and return shipping charges.
Need More Help?
For full return terms and support, visit our Return Center or contact customer support.
Thank you for shopping with Men's Italian Shoes!