Refund Policy
Refund Policy
This policy explains how approved refunds, store credits, deductions, and processing timelines are handled after a return has been authorized, received, inspected, and approved.
Order Cancellations
In-stock orders may be canceled within one (1) hour after the order is placed.
Made-to-order, special-order, custom, or production orders may be canceled within twenty-four (24) hours after the order is placed.
After the applicable cancellation window expires, a customer-requested cancellation is not guaranteed. If approved, a five percent (5%) processing and restocking fee will be deducted from the refund.
An order that has shipped, entered production, or otherwise become non-cancelable remains subject to the applicable return, final-sale, and made-to-order terms.
Refund Eligibility
Eligible standard merchandise may be approved for a refund to the original payment method when the request is submitted within the applicable return window and the item passes inspection.
A submitted request or delivered return package does not automatically qualify for a refund.
Final Sale and Made-to-Order Items
Items identified as Final Sale cannot be returned, refunded, exchanged, or issued store credit unless required by law or expressly approved because MensItalianShoes.com shipped an incorrect or verified defective item.
Custom, made-to-order, special-order, personalized, monogrammed, altered, customized, and customer-specific merchandise is Final Sale once the applicable cancellation window has expired or production has begun.
Product-page terms, order confirmations, invoices, supplier requirements, and written customer-service communications may also identify an item as Final Sale or store-credit-only.
Condition of Returned Items
Returned merchandise must be unused, unworn, unwashed, undamaged, and complete with all original packaging, tags, security attachments, accessories, shoe boxes, dust bags, authenticity cards, and other brand materials.
Items that do not meet these requirements may be denied, reduced, returned to the sender, or excluded from refund eligibility.
Exchanges
Eligible merchandise may be exchanged one (1) time, subject to approval, availability, and all return-condition requirements. The first exchange is considered part of the standard return process.
Once an exchange has been completed, the order becomes restricted and is no longer eligible for a refund to the original payment method.
After an exchange, any additional approved request is limited to another exchange, if approved and available, or store credit only. All post-exchange requests must be handled directly through customer service and are reviewed case by case.
Exchange merchandise must be returned new, unworn, unused, undamaged, and complete with all original tags, labels, packaging, and accessories.
International Returns and Exchanges
International returns and exchanges require prior approval. Customers are responsible for return shipping, replacement or exchange shipping, customs fees, duties, tariffs, taxes, brokerage fees, carrier advancement fees, and all related import or export charges.
These charges are non-refundable. If MensItalianShoes.com is billed for any of these costs, the amount may be deducted from an eligible refund, exchange balance, or store credit.
International shipments must be properly declared and shipped in compliance with all carrier and customs requirements.
Refund Deductions and Non-Refundable Charges
Return shipping is the customer’s responsibility unless approved otherwise in writing. An eligible U.S. return label may be provided for $20.00 and deducted from the refund, exchange balance, or store credit.
Original shipping, return shipping, special handling, rush processing, cancellation or restocking fees, customs charges, duties, tariffs, taxes, brokerage fees, carrier fees, supplier fees, and other applicable third-party charges are non-refundable and may be deducted where applicable.
Processing Time and Refund Method
Returns are inspected within seven (7) business days after receipt. Once approved, refunds are processed within an additional seven (7) business days.
Approved refunds are generally issued to the original payment method. Posting times depend on the customer’s bank or payment provider.
Store Credit
Store credit is non-refundable and may only be used toward eligible future purchases. Items designated as store-credit-only and approved post-exchange requests may be limited to store credit.
Contact Us
Questions may be sent to service@mensitalianshoes.com or discussed by phone at 800-515-8523.