Full Policy

Full Store Policy

Thank you for shopping with MensItalianShoes.com. Our policies are designed to provide a smooth, secure, and transparent shopping experience for every client. Please review the full policy below before placing your order.

Terms Last Updated: June 30, 2026

1.1 Terms of Service

By placing an order with MensItalianShoes.com, you agree to all company policies, terms, and conditions. These policies apply to all orders placed through MensItalianShoes.com or through any approved MensItalianShoes.com customer service channel.

This website is operated by Dellamoda Inc. Throughout the site, the terms “we,” “us,” and “our” refer to Dellamoda Inc. and MensItalianShoes.com, as applicable. By visiting our website, placing an order, or using our services, you agree to be bound by our Terms of Service and all policies referenced on the website.

MensItalianShoes.com reserves the right to update, change, or replace any part of these policies by posting updates to the website. Continued use of the website after any policy change constitutes acceptance of the revised terms.

1.2 Special Requests

Any special request regarding an order, including gift handling, expedited processing, alternate shipping instructions, sizing assistance, signature requirements, or special handling, must be submitted in the order notes or communicated directly to customer service before the order is processed.

Special requests are not guaranteed unless confirmed in writing by MensItalianShoes.com. Requests made after an order has entered processing, fulfillment, production, or shipment may not be available.

1.3 Processing Time

In-stock domestic orders typically ship within one (1) to three (3) business days after order confirmation. International orders for in-stock items typically process within one (1) to five (5) business days after order confirmation.

Processing time is separate from shipping transit time. Custom, made-to-order, special-order, backorder, imported, supplier-confirmed, or specially fulfilled items may require additional processing time. Product-specific timelines, where applicable, may be listed in the product description, invoice, order confirmation, or customer service communication.

1.4 Cancellations

Order cancellation requests must be submitted as soon as possible after the order is placed. Orders that have already been shipped, fulfilled, confirmed with a supplier, placed into production, prepared as a special order, or otherwise processed may not be eligible for cancellation.

Custom, made-to-order, special-order, production, and personalized items may not be cancelled after confirmation or once production has begun unless expressly approved by MensItalianShoes.com in writing.

1.5 Order Updates

Our team will provide order updates within the applicable processing window when an item is subject to custom fulfillment, supplier confirmation, production status, backorder status, import processing, or shipping delay.

Estimated timelines are provided in good faith and may change due to supplier delays, production schedules, customs processing, import delays, carrier delays, weather, regional disruptions, or other circumstances outside the control of MensItalianShoes.com.

1.6 New Clients

For security purposes, new clients may be required to complete a verification process before an order is released for shipment. This process is designed to protect the cardholder, the customer, and MensItalianShoes.com from unauthorized transactions.

Please respond promptly to any verification request by phone, email, or another approved customer service channel. Failure to complete verification may result in delayed processing, delayed shipment, or cancellation of the order.

1.7 Sizing

Customers are responsible for selecting the correct size before placing an order. Shoe sizing may vary by designer, country of origin, last, material, shape, and style.

Any sizing guidance provided by MensItalianShoes.com is offered as a courtesy and should not be considered a guarantee of fit. MensItalianShoes.com is not responsible for sizing selections, fit preferences, size conversions, or variations between brands.

1.8 U.S. Orders and Billing Verification

For U.S. orders, MensItalianShoes.com may require that the shipping address match the billing address associated with the payment method. All order information may be verified before processing or shipment.

If you need to ship to an address other than your verified billing address, additional verification may be required. MensItalianShoes.com reserves the right to delay or cancel any order that cannot be properly verified.

1.9 Sales Tax

Sales tax may be charged where required by applicable law. The final sales tax amount, if any, will be calculated at checkout based on the shipping destination and applicable tax rules.

1.10 Customer Responsibility

Customers are responsible for reviewing all order details before submitting payment, including product selection, size, color, shipping address, billing information, delivery method, and all applicable policy terms.

MensItalianShoes.com is not responsible for bank fees, interest charges, currency conversion fees, payment provider fees, customs-related fees, carrier fees, or other third-party charges associated with purchases, refunds, exchanges, returns, or payment disputes.

1.11 Coupons, Promotions, and Price Match

Coupons, discounts, rewards, promotions, and price match approvals may not be combined, stacked, applied retroactively, or used with other offers unless expressly approved by MensItalianShoes.com in writing.

Price match requests may be considered only for identical items from reputable, established retailers. The item must match by brand, model, size, color, and other relevant specifications, and it must be in stock and available for immediate purchase from the competitor.

Price matching does not apply to auction listings, individual sellers, flash sales, limited-time promotions, clearance sales, international retailers, or items that are not directly comparable. MensItalianShoes.com reserves the right to verify all price match requests and approve or decline any request at its discretion.

Order discounts, item discounts, rewards, and promotional incentives may be recalculated if merchandise from the order is returned, exchanged, cancelled, or refunded.

1.12 Authenticity

All products sold by MensItalianShoes.com are authentic. Merchandise is sourced through approved brand channels, authorized suppliers, trusted vendors, verified retail partners, or other approved supply channels.

1.13 Payment

MensItalianShoes.com accepts the payment methods shown at checkout, including major credit cards and approved digital payment options. Available payment methods may vary by location, order value, payment provider, and checkout eligibility.

Orders are not considered confirmed until payment has been successfully received, approved, and verified where applicable.

1.14 Chargebacks

Any customer who initiates a chargeback or payment dispute related to a MensItalianShoes.com transaction may have their account suspended or permanently restricted from future purchases.

Orders associated with open chargebacks will not be fulfilled while the dispute remains unresolved. MensItalianShoes.com reserves the right to deduct applicable processing fees, shipping fees, return fees, supplier fees, customs fees, duties, tariffs, brokerage fees, carrier fees, and other incurred costs from any refund involving a disputed transaction.

2. Shipping

2.1 Domestic Shipping Costs

For U.S. orders, standard shipping is free on orders over $150.00. Standard shipping on orders under $150.00 may range from $6.99 to $10.00 depending on the order and delivery details.

Expedited shipping may be available for eligible U.S. orders. Current listed options include expedited shipping at $20.00, 2-Day Air at $50.00, and Next-Day Air at $75.00, subject to availability and eligibility at checkout.

Shipping rates shown at checkout may vary based on destination, carrier availability, item eligibility, order value, and service selected.

2.2 Shipping Methods

MensItalianShoes.com primarily ships through UPS, USPS, or DHL. We may select or change carriers to optimize delivery speed, reliability, service availability, or cost.

Shipping estimates are not guaranteed unless expressly stated by the selected carrier service.

2.3 Standard Shipping and Expedited Delivery

Standard U.S. shipping generally estimates three (3) to seven (7) business days in transit after shipment. Expedited U.S. shipping generally estimates two (2) to five (5) business days, 2-Day Air generally estimates two (2) business days, and Next-Day Air generally estimates one (1) business day after shipment.

Transit times are carrier estimates and may be affected by weather, carrier volume, customs clearance, address issues, regional disruptions, or other delivery interruptions outside MensItalianShoes.com’s control.

Orders placed during weekends, holidays, after cutoff times, or during verification review may ship on the next available business day.

2.4 International Shipping

MensItalianShoes.com ships internationally to many destinations using trusted carrier services. International shipping costs are calculated at checkout based on destination, service, item eligibility, and carrier availability.

International in-stock orders typically process within one (1) to five (5) business days after order confirmation. International transit times may vary due to customs, weather, regional disruptions, carrier delays, or other circumstances outside our control.

2.5 Other Shipping Services

Signature confirmation may be added upon request or at the discretion of our fulfillment team. Additional shipping services, special handling, signature requirements, or expedited delivery options may be available by request. Additional fees may apply.

Please contact customer service before placing the order if a specific shipping arrangement is required.

2.6 Shipping Protection and Carrier Claims

Every shipment is backed by our delivery protection process. If an order is lost or damaged in transit, MensItalianShoes.com will assist with the carrier claim or resolution process.

In the event of a lost, stolen, or damaged package, all claims must follow the carrier’s investigation and claims process where applicable. Refunds, replacements, or credits may require completion of the carrier investigation before final resolution.

2.7 Lost, Damaged, or Delayed Packages

MensItalianShoes.com is not responsible for carrier delays, weather delays, customs delays, incorrect address delays, failed delivery attempts, regional disruptions, or other delivery interruptions outside our control.

If a package is lost or damaged in transit, MensItalianShoes.com will assist with the carrier claim process. The final resolution may be subject to the carrier’s investigation and approval.

2.8 Unclaimed Packages and Packages Returned to Sender

Any unclaimed, undeliverable, refused, rejected, or returned-to-sender package may subject the customer to all fees incurred, including original shipping fees, return shipping fees, carrier fees, customs fees, duties, tariffs, brokerage fees, processing fees, and restocking fees.

Packages marked as returned to sender or refused upon delivery may be subject to a twenty percent (20%) restocking fee and return shipping charges.

New shipping fees may be required before a returned package can be shipped again to the customer. Any outstanding balances, including customs charges, carrier charges, return fees, or reshipment fees, must be paid in full before the package is re-shipped or before any refund or store credit is issued.

2.9 Duties, Taxes, Customs Fees, and Import Charges

For international orders, duties, taxes, tariffs, customs fees, brokerage fees, carrier advancement fees, and other import-related charges are determined by the destination country’s regulations and may be collected directly by the carrier, courier, customs broker, or local authority.

These charges are not included in the product price or shipping cost at checkout unless specifically stated otherwise. The customer is responsible for paying any import charges requested by the courier or local authority and for complying with the destination country’s import laws and regulations.

MensItalianShoes.com does not control government-imposed duties, tariffs, customs fees, brokerage charges, or carrier advancement fees and cannot guarantee or predict the final amount of such fees. Refusal or failure to pay required import charges may result in shipment delays, return to sender, abandonment, or additional fees assessed to the customer.

2.10 Customs Declarations

MensItalianShoes.com does not mark shipments as “Gift” or declare false values on customs documents. All customs documentation must reflect accurate order information as required by law and carrier regulations.

2.11 Shipment Destination Policies

Some exotic skins, specialty materials, or luxury goods may be restricted from shipment to certain states, countries, or jurisdictions. MensItalianShoes.com reserves the right to cancel and refund any order that cannot be lawfully or properly shipped to the selected destination.

Certain materials may be subject to import or export restrictions, customs documentation requirements, or destination-country regulations. Customers are responsible for ensuring that the merchandise they order may be legally imported into their destination when applicable.

2.12 After Shipment of Your Order

Orders that have been shipped may not be cancelled. If you need to return an eligible item for any reason after it has been shipped, you may do so through MensItalianShoes.com’s return process.

You will receive tracking details by email once your order leaves our warehouse.

You may track UPS shipments at UPS Tracking.

You may track USPS shipments at USPS Tracking.

You may track DHL or DHL Express shipments at DHL Tracking.

3. Returns

3.1 Return Authorization

Customers must notify MensItalianShoes.com within two (2) calendar days of delivery for any claim involving a manufacturer defect or damaged merchandise. All other return or exchange requests must be submitted within fourteen (14) calendar days of delivery, as confirmed by the shipping carrier.

All return requests must be approved by MensItalianShoes.com before merchandise is sent back. Returns without a return authorization may not be accepted. Return authorizations will not be issued after the fourteen (14) day notification period.

3.2 Return Period

After MensItalianShoes.com confirms a valid return request, the customer has thirty (30) calendar days for the merchandise to be received back. Requests or returns outside the applicable window are not accepted unless expressly approved in writing.

3.3 Condition of Merchandise

All returned merchandise must be new, unworn, unwashed, unused, undamaged, and in its original condition. All original tags, labels, security attachments, packaging, and accessories must be included.

Original packaging and accessories may include, but are not limited to, shoe boxes, dust bags, authenticity cards, extra laces, protective covers, and any brand packaging received with the order.

Brand packaging must be protected inside a separate shipping box. Customers must not tape, label, write on, or attach postage directly to shoe boxes, designer boxes, or brand packaging.

Returns that are worn, damaged, altered, missing tags, missing packaging, missing accessories, improperly packaged, or returned with damaged brand boxes may be denied, reduced, returned to sender, or excluded from refund, exchange, or credit eligibility.

3.4 Return Inspection

Refunds, exchanges, and store credits can only be issued after the returned merchandise has been received, inspected, and approved by MensItalianShoes.com.

Missing, damaged, worn, used, altered, incomplete, or improperly packaged merchandise may reduce or void any refund, exchange, or credit due. MensItalianShoes.com reserves the right to determine whether returned merchandise meets the required return condition.

3.5 Domestic Return Shipping

Returns are not free unless expressly approved by MensItalianShoes.com in writing. The customer is responsible for domestic return shipping costs.

For U.S. returns, MensItalianShoes.com may provide a flat-rate return shipping label for $20.00. If used, this fee will be deducted from the refund, exchange balance, or store credit.

3.6 International Returns

Shipping charges, customs fees, duties, tariffs, taxes, brokerage fees, and any import-related costs associated with international returns are not refundable.

The customer is responsible for arranging and paying the full cost of international return shipment. International return shipments must be properly declared and shipped in compliance with carrier and customs requirements.

3.7 Import Fees on Returns

Import duties, customs fees, tariffs, brokerage fees, taxes, carrier advancement fees, or related government charges paid by the customer are not refundable by MensItalianShoes.com.

If a return shipment results in additional customs charges, tariff charges, carrier fees, brokerage fees, or import-related charges billed to MensItalianShoes.com, those amounts may be deducted from any eligible refund, exchange balance, or store credit.

3.8 Custom, Made-to-Order, and Final Sale Items

Products labeled as custom, made-to-order, personalized, altered, customer-specific, or final sale are non-returnable and non-exchangeable unless expressly approved by MensItalianShoes.com in writing.

Customers are responsible for reviewing each product page for return eligibility before purchase. Return eligibility may vary by brand, item type, order classification, supplier terms, and product-specific conditions.

If a custom, made-to-order, special-order, or production item is approved for return as an exception, the return may be limited to store credit only and may be subject to inspection, deduction, and all return condition requirements.

3.9 Exchanges

Eligible merchandise may be exchanged one time per item, subject to availability and approval. Once an exchange has been completed, the exchanged item becomes final sale unless expressly approved otherwise in writing.

Exchange orders must meet the same return condition requirements as all other returns. Merchandise must be new, unworn, unused, undamaged, and returned with all original tags, labels, packaging, and accessories.

4. Refunds and Credits

4.1 Refund Processing

Once a return is received, it is inspected within seven (7) business days. Approved refunds are processed within an additional seven (7) business days after inspection approval.

Refund timing may vary depending on the customer’s bank, credit card issuer, or payment provider. MensItalianShoes.com is not responsible for delays caused by financial institutions after the refund has been processed.

4.2 Refund Method

Approved refunds are issued to the original payment method unless otherwise approved by MensItalianShoes.com. Refunds may exclude original shipping charges, return shipping charges, label costs, and other non-refundable fees.

4.3 Store Credit

Store credit, when issued, is non-refundable and may only be used toward eligible future purchases from MensItalianShoes.com.

Store credit may be issued in the form of a gift certificate, account credit, discount code, or other approved credit method.

4.4 Refund Deductions

Original shipping charges, return shipping charges, prepaid return label fees, restocking fees, processing fees, customs fees, duties, tariffs, brokerage fees, carrier fees, supplier fees, and any charges incurred by MensItalianShoes.com may be deducted from any eligible refund, exchange balance, or store credit where applicable.

4.5 Non-Refundable Charges

Shipping fees, special handling fees, rush processing fees, customs fees, duties, tariffs, taxes, brokerage fees, carrier advancement fees, and other third-party charges are not refundable unless expressly approved by MensItalianShoes.com in writing.

5. Custom and Made-to-Order Items

Custom and made-to-order items may include special-order, personalized, exotic-skin, supplier-produced, imported, customer-specific, and similar merchandise. Payment must be made in full before production or special fulfillment begins unless expressly approved otherwise in writing.

Production times and fulfillment timelines are estimates and may be stated in the product description, invoice, order confirmation, or customer service communication. Estimated timelines may vary due to production schedules, material availability, supplier delays, import processing, customs delays, transportation delays, or other circumstances outside MensItalianShoes.com’s control.

Custom and made-to-order items may not be cancelled, returned, exchanged, refunded, or credited after confirmation or once production has begun unless expressly approved by MensItalianShoes.com in writing.

MensItalianShoes.com reserves the right to determine whether an item is classified as custom, made-to-order, special-order, personalized, production, final sale, or standard return eligible based on the product page, invoice, order confirmation, supplier terms, or written communication from customer service.

6. Backorders

Backordered items are reserved after payment has been received and the order has been confirmed. Estimated arrival dates are provided in good faith but are not guaranteed.

Delays caused by manufacturing, supplier availability, import processing, customs, transportation, carrier issues, or other circumstances outside MensItalianShoes.com’s control are not grounds for cancellation unless approved by MensItalianShoes.com.

Eligible backordered items may be returned under the standard return policy unless the item is marked final sale, custom, made-to-order, special-order, production, or otherwise ineligible for return.

Customers may be enrolled in the MensItalianShoes.com newsletter after placing an order or subscribing through the website. Customers may unsubscribe at any time using the unsubscribe link provided in the email.

Customer email information is handled with care and may be managed through an approved email service provider.

8. Contact Methods

For any questions regarding an order, return, exchange, shipping issue, or policy matter, MensItalianShoes.com customer service may be reached by email at service@mensitalianshoes.com or by phone at 800-515-8523.

Live chat may be available on the website. For faster service, customers are encouraged to use live chat or email when available.

Business hours are Monday through Friday, 10:00 AM to 4:00 PM PST. Phone operator availability may be limited during holiday periods.

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