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MensItalianShoes.com Return Policy

Welcome to MensItalianShoes.com, a proud member of the Dellamoda Inc. family. We are committed to offering you impeccable products and services. To facilitate a seamless return experience, please familiarize yourself with the following return guidelines.

General Guidelines for Returns and Exchanges

1. Notification Period: Should you wish to return or exchange an eligible item, you must notify us within 7 days from the delivery date as confirmed by the shipping carrier. Following authorization, you will have 30 days to complete the return.
2. No Authorization After 7 Days: Kindly note that no return or exchange requests will be entertained after the initial 7-day notification period.

Product Specifics

1. Custom and Made-to-Order Products: These are non-returnable and non-exchangeable. For detailed information, consult the specific product pages.

Return Authorization (RA#)

1. No Return Authorization numbers (RA#) will be issued past the 7-day notification period. Adherence to our guidelines and vendor stipulations is mandatory.

Exchange Policy

1. One-time exchanges are permissible for eligible orders and items. After an exchange, the item becomes a final sale, ineligible for further return or exchange.

Shipping and Handling

1. Customer Responsibility: You are responsible for return shipping costs.
2. Flat Rate Option: A flat-rate return shipping label can be provided for $20, which will be subtracted from your refund. This option is only available for U.S customers and may be restricted for certain products.

Defective Merchandise

1. Please report any manufacturing defects within 2 days of confirmed delivery. After this period, we cannot accommodate returns due to defects.

Fees and Compliance
1. All returned items will undergo inspection for compliance. Items must be unused, in original packaging, and include all accessories (e.g., boxes, tags, certificates). Non-compliant returns may be rejected.

Financials
1. A 5% credit card transaction fee applies to all refunded transactions, deducted from the final refund amount. Exchanges or store credits are not subjected to this fee.

Processing and Refund
1. Inspection may take up to 7 business days after the receipt of the item. Allow another 7 business days for the refund process post-inspection.

Returned or Refused Shipments
1. Shipments returned to us or refused by the recipient will incur a 20% restocking fee plus any additional charges levied by the carrier.

For comprehensive details, please refer to our complete Return Policy page. By finalizing your purchase, you acknowledge and consent to the terms of this return policy. Should you have any queries, the MensItalianShoes.com Customer Service Team is at your disposal for further assistance.

START YOUR RETURN HERE